Crisis Text Line was born out of DoSomething.org, the largest organization for young people and social change. Dozens of DoSomething.org members were texting in to ask for personal help and Nancy Lublin (CEO) came up with the idea for Crisis Text Line and launched it in August 2013. Within 4 months, it was being used in all 295 area codes in the USA.
Crisis Text Line believes that every person who texts in deserves a human response, which is why they have a community of 1700 trained crisis counselors who respond to every text message that comes to their short code, 741741. To date, Crisis Text Line has processed over 22 million messages, and continues using technology to improve their service. They house the largest open mental health data set in the world, which aims to empower journalists, researchers, and citizens to understand the crises Americans face. In the future, Crisis Text Line looks to expand internationally, and offer their services in different languages.