© Saskia Uppenkamp
Nancy Lublin (Founder, CEO)

Location: West 28th Street between 6th and 7th Avenues has been the heart of the American flower industry since the 1890s. The pavement is filled with flowers, plants and even palm trees for sale. At 6am it throngs with florists buying supplies – visit later in the morning for a more relaxed browse.

Crisis Text Line – Free crisis support at your fingertips, 24/7

Big Data
Founded in 2013
55 employees
Funding $25M / non profit

Crisis Text Line was born out of, the largest organization for young people and social change. Dozens of members were texting in to ask for personal help and Nancy Lublin (CEO) came up with the idea for Crisis Text Line and launched it in August 2013. Within 4 months, it was being used in all 295 area codes in the USA.
Crisis Text Line believes that every person who texts in deserves a human response, which is why they have a community of 1700 trained crisis counselors who respond to every text message that comes to their short code, 741741. To date, Crisis Text Line has processed over 22 million messages, and continues using technology to improve their service. They house the largest open mental health data set in the world, which aims to empower journalists, researchers, and citizens to understand the crises Americans face. In the future, Crisis Text Line looks to expand internationally, and offer their services in different languages.

This article was published in “the Hundert Vol. 9 – Startups of New York“, December 2016.