Our Flexible Cloud Answers Your Customer‘s Calls, Mails and Chat Requests
Expertcloud is a virtual contact center, headquartered in Berlin with 30 permanent employees. Our pool of 700 home-based agents answers over 10.000 customer inquiries per day for our clients. Among these clients are Tchibo, Sky and blau Mobilfunk. Extraordinary ups and downs, demand peaks or flex times are optimally covered by our flexible capacities. At the same time, these capacities can be reduced to an hourly minimum, protecting clients and Expertcloud from high idle time costs. The cloud improves service level and reduces wait time for customers, which increases turnover and customer satisfaction. We are a dynamic and technology-driven company that is reshaping the call center industry. We continuously support our clients in implementing the best service concepts and practices. The company is backed by the Investitionsbank Berlin and several industry-related angels such as the founder of the US success story “liveops“ and the founders of “blau Mobilfunk“.