Paul Gibbins (Managing Director) and Christopher Lotz (Managing Director) © Nils Lucas


Don’t Build Bots. Design Conversations

Software as a Service
Founded in 2016
18 employees
Funding: Undisclosed
Stage: Series A

Twyla develops software for conversational interfaces, providing users with everything they need to create chatbots and voice assistants. Their objective is to give non-technical users the ability to train chatbots using conversational interfaces. Website
Highlight of the year: Launching the Twyla Canvas; the conversation design SaaS platform.

Interview with Twyla

What inspired you to found your startup?

Bots cannot be trusted to teach themselves. For a conversation to be truly helpful, it has to be designed. Invariably, every chatbot or voice assistant that is currently in use has had some level of design, even if it was executed badly. We created Twyla to execute this well.

How are you different? What is your unique value proposition?

A vast market of businesses exists that seek to implement bots for customer service or other purposes. Currently there are disparate software solutions targeted at developers looking to train these models. Customers across the globe are using Twyla to streamline this process.

How do you define success for yourself and your company?

Success for us is seeing our technology used to deploy chat or voice bots across various channels to automate support, to increase sales, and to automate back-office processes. Customer success is driven by ROI and increased user satisfaction through good conversational experiences.

What do you want to achieve next year?

Our goal is to continue the trajectory we have been on for the last 12 months, and to expand the functionalities in our platform so our customers can create great user experiences through conversational interfaces. We also aim to expand further in growth markets outside of Europe.

Why do people want to work at your company?

You’ll have to ask them. We think it’s the free beer.

What has been the most important milestone so far?

Shortly after launching the company in 201,6 we acquired our first customer. This, of course, is a pivotal moment for any business, but for us it got us on the path of developing the solution we have today. We haven’t looked back since.

Looking back at your whole development story — what makes you most proud?

That we were able to bring together a great team who are passionate about Twyla.

Where do you see your company in 5 years?

Our vision is for Twyla to be as entrenched an enterprise software application as Salesforce, and as widely used for its purpose as Photoshop.

What is your impression of launching a startup from your based city?

By all accounts, Berlin is the center of start-up activity in Germany. This, as well as other contributing factors, led us to the decision to launch the compoany here.

What is your impression of the german startup scene? Would you change anything?

The startup ecosystem is developing at a promising pace in Germany; the funding levels as well as the number of startups looking to base themselves in Berlin (as well as other cities) are indicators of that. Of course there is always more to be done, but we are certainly going down the right path.

Twyla was featured in “The Hundert Vol. 11 – Startups of Germany“, November 2018.

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